Back Office Support

We offer flexible call center management built entirely around your operational needs, whether you’re looking for full-scale, ongoing call center management, or you simply need extra hands on deck during peak hours. Outsource your call center needs to reduce wait times, prevent dropped calls, and increase sales conversions.

Call center operators can provide 360-degree support for a full spectrum of inbound call needs. We can dispatch a single team to handle a range of tasks including pre-sales questions, technical support, customer care, and more. We take the time to understand your processes, products, and brand, and we bring this understanding into every inbound call.

Converting inbound calls into sales depends on a combination of speed, responsiveness, and knowledge. Our call center operators bring all of this, and a healthy dose of charisma, to your inbound sales call center.

When customers reach out to your business, they expect speed, responsiveness and accuracy. A reliable virtual call center can deliver on these expectations, but it also requires the oversight and input of an experienced team to ensure quality results. We combine the best team and the best tech to provide maximum efficiency and personalized attention.

If you’re handling a large and steady influx of customer calls, and you’re paying per transaction, the cost can really add up. That’s why TechSpeed offers a flat rate answering service for clients who manage a heavy volume of customer inquiries.

We make it possible to add an inbound call center to your back office and administrative service offerings without investing in additional staff, resources, or tech. Just add our BPO call center to your suite of services and give you clients more of what they need.

Is your in-house team managing more incoming calls than you can handle? Hand your overflow  to our call center operatives to lower wait times, improve call outcomes, and boost customer satisfaction.

We make it possible for you to be on-call 24/7 which means you’ll never miss another call from a customer, client, or patient. We also screen your calls so you can manage inquiries on your own terms.

TechSpeed’s customer support services extend to products, processes, and systems of every kind. We use the best tools in the industry to help your customers navigate technical issues and we deploy the best people in the business to solve customer problems with a human touch.

We’ll streamline your contact touchpoints–from appointment-setting to concierge-level support–so that your onsite staff can focus on being present. You take care of the customers. We’ll handle the details.

We bring extensive cross-industry expertise and experience to our support operation. This means our inbound call operators can serve as a remote force multiplier and a support resource for your in-house team, no matter what field you serve.

TechSpeed’s Tier 1 Help Desk provides expert insights and quick solutions for basic support issues like login trouble, password resets, and product and service FAQs.

Our experienced call center operators can take appointments, direct patient inquiries, manage insurance verification, process payments, and handle private information with absolute discretion. Our fully HIPPA Certified team can handle all the administrative tasks that keep your office running so you can focus on keeping your patients happy and healthy.