Back Office Support

Outsourcing Services for Small Businesses

TechSpeed understands that small businesses have a unique set of needs. We also recognize the increasingly central role that outsourcing is playing in helping small businesses fulfill these needs. The right outsourcing partnership can give your in-house team the freedom and flexibility to focus on core business objectives.

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The TechSpeed Difference

TechSpeed combines US-based project management with offshore production teams to deliver high-touch, high-quality services. This unique hybrid approach ensures clear communication, efficient project execution, and cost-effective results. We love helping small companies grow and succeed.

If you’re business is just beginning the outsourcing journey, get started with help from these useful resources:

Operational Support

When you run a business, you’re always on the clock. So are we. Our support team is available 24/7 to handle questions, concerns, and crises. Operational support services for small businesses include call center management, virtual assistants, finance & accounting specialists, operations management, and more

Back Office Support

Back office support is among the most popularly requested services that we offer to small businesses. Our suite of services includes billing and payment processing; HR document management; and customer and order handling. TechSpeed streamlines, automates, and accelerates these day-to-day tasks so that your team can focus on core business processes and meaningful decision making.

Project Management

Whether you’re focused on a short-term project with a small local team, or a large-scale project that requires personnel in multiple departments and locations, our experienced and qualified project managers can provide leadership, organization, and collaborative energy. We offer experience across an extremely wide spectrum of industries and organizational settings as well as access to a global talent pool.

Data Enrichment & Technology

TechSpeed offers robust data solutions, including database support, AI integration for data entry, and automated data mining. We help you manage and optimize your data to drive better decision-making and performance.

CRM Support

As a small business, you have limited labor resources. This can make it particularly difficult to manage a growing customer base. Many businesses turn to Customer Relationship Management (CRM) software for support. However, implementation can be costly and disruptive. When you outsource this process to TechSpeed, we’ll set up your Customer Relationship Management (CRM) system, help you administer it effectively, and leverage your system for focused and impactful lead generation.

Customer Service & Business Development

Our dedicated customer service and business development teams manage everything from lead generation to client outreach. Customer service agents are trained to handle both inbound calls and outbound call campaigns as well as sales service support through a variety of channels including voice, live chat, and SMS/text messaging.

Email Triage

Take the burden of email and document management off of your in-house team. As your small business grows, the number of incoming emails and associated documents can place a strain on your limited labor resources. TechSpeed leverages a combination of AI technology and human oversight to provide comprehensive scanning, sorting, responding, and forwarding of incoming emails. Ensure that nothing falls through the cracks while your small team is focused on the big picture.

Industries We Serve

TechSpeed’s access to specialized skills, global talent pools, and local project management places us in a unique position to help small businesses excel across diverse industries. With our deep expertise and our innovative hybrid approach to outsourcing, TechSpeed empowers businesses to reach their full potential in a wide array of sectors including:

  • Real Estate

  • Healthcare

  • Agriculture

  • Tech Companies

  • Marketing

  • Finance

  • Service Providers

  • Franchise

  • Retail/E-Commerce

  • And more